Refund Policy

Overview

At Darn Tough, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions for requesting and processing refunds, providing clear guidance to ensure a fair and efficient experience for all customers. By making a purchase on darntoughonlinestore.com, you agree to comply with the terms stated herein.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:
  • Refund requests must be submitted within 60 days from the date of delivery of your order. Requests made beyond this period will not be processed.
  • Returned items must be in their original condition, unused, and with all original packaging and tags intact. Items that have been worn, washed, damaged, or altered will not be accepted for a refund.
  • Refund requests must be accompanied by a valid order number and proof of purchase (e.g., order confirmation email, receipt).
  • Refunds are applicable only to items purchased directly through darntoughonlinestore.com. Purchases made through third-party retailers must be returned to the original point of purchase in accordance with their respective refund policies.

Refund Request Process

To initiate a refund, please follow these steps:
  1. Contact our customer support team via email at [email protected], specifying your order number, the reason for the refund request, and attaching any relevant supporting documents (e.g., photos of defective items, proof of purchase).
  2. Our team will review your request within 2-3 business days and respond with a confirmation email, including detailed instructions for returning the item(s) if applicable.
  3. Ship the eligible item(s) to the return address provided in our confirmation email. Please ensure the return package is properly packaged to avoid damage during transit. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.
  4. Once we receive and inspect the returned item(s) to confirm eligibility, we will process your refund and send you a refund confirmation email.

Refund Processing Time

After we confirm the eligibility of your returned item(s), we will process your refund within 5-10 business days. The time it takes for the refund to reflect in your account may vary depending on your financial institution and payment method. Typically, credit card refunds take 3-7 business days to post, while other payment methods may take up to 10 business days.

Refund Currency & Amount

All refunds are issued in United States Dollars (USD), consistent with the currency used for transactions on darntoughonlinestore.com. The refund amount will be equal to the original purchase price of the eligible item(s), excluding any non-refundable fees (if applicable). Please note that since we offer free standard shipping on all orders, no shipping fees will be deducted from your refund.

Special Cases

  • Defective or Damaged Items: If you receive an item that is defective, damaged, or incorrect (e.g., wrong size, wrong style) upon delivery, please contact us within 7 days of receipt. We will arrange for a free return and full refund, or reship the correct item at no additional cost, depending on your preference.
  • Lost or Delayed Shipments: If your order is lost or significantly delayed beyond the estimated delivery time (6-12 days), please refer to our Shipping Policy and contact us promptly. We will investigate the issue and process a full refund or reship the order as appropriate.
  • Non-Refundable Items: Currently, all items sold on darntoughonlinestore.com are eligible for refunds within the 60-day window, provided the eligibility conditions are met. There are no non-refundable items at this time.

Contact Us

If you have any questions, concerns, or need assistance with a refund request, please do not hesitate to contact our customer support team:
We aim to respond to all refund-related inquiries within 24-48 business hours and resolve issues as quickly as possible.