Overview
At Darn Tough, we are committed to providing you with a seamless and reliable shipping experience. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping fees, and related services to ensure full transparency for your purchase.
Order Processing Time
All orders placed on darntoughonlinestore.com are processed within 1-3 business days. Processing time includes order verification, inventory checks, and preparation for shipment. Please note that orders placed outside of business hours (Monday to Friday, 9:00 AM - 5:00 PM EST) will be processed on the next business day.
Estimated Delivery Time
After your order is processed and shipped, the estimated delivery time is 6-12 days. Delivery times are approximate and may be affected by factors such as local postal services, customs procedures (if applicable), and unforeseen circumstances (e.g., natural disasters, public holidays). We will provide you with a shipping confirmation email containing tracking information once your order has been dispatched, allowing you to monitor the progress of your delivery.
Shipping Fees
We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement. This free shipping offer applies to all destinations worldwide, and no additional shipping charges will be added to your order total during checkout.
Currency
All transactions on darntoughonlinestore.com are conducted in United States Dollars (USD). The final amount charged to your payment method will be in USD, and any currency conversion fees (if applicable) will be determined by your financial institution.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a unique tracking number. You can use this tracking number to check the status of your delivery by visiting the "Order Tracking" page on our website or by contacting the relevant shipping carrier directly. If you do not receive your tracking information within 4 business days of placing your order, please contact our customer support team for assistance.
Returns & Refunds (Related to Shipping)
If you need to return your order for any reason, we offer a 60-day return window from the date of delivery. For detailed information on our return process, please refer to our Return Policy. Once we receive and inspect your returned items, we will process your refund within 5-10 business days. Refunds will be issued in USD to the original payment method used for the purchase.
Missing or Damaged Shipments
If your order does not arrive within the estimated delivery time, or if it arrives damaged or incomplete, please contact our customer support team immediately. To assist us in resolving the issue promptly, please provide your order number, tracking number (if available), and a detailed description of the problem. We will investigate the matter and take appropriate action, which may include reshipping your order or issuing a full refund.
Contact Us
If you have any questions or concerns about our shipping policy or the status of your order, please feel free to contact us:
We aim to respond to all shipping-related inquiries within 24-48 business hours.
